Sposamore.com - vestidos de novias baratos online, atelier italiana, trajes de novias economicos a tu medida (1 de 5 puntos)

MADE IN CHINA, PROMOTED ON THE WEBSITE AS DESIGNED; PRODUCED AND SHIPPED FROM ITALY.

“The product(s) are from Hong Kong, Not from Italy and the company is Chinese”

Really bad customer service with English that is clearly written by person that have roots in China due to the spelling mistakes.

The contact person Simona lied to me from the start.

Before buying my items, I asked Sposamore if they were really designed and produced in Italy. Simona from Sposamore confirmed that products are designed and produced in Italy and There for i assumed the product will be produced and will b coming from inside of EU. This would have also avoid vat and tax not if as there were coming from outside of EU.

My order came from China HONG KONG by DHL not ITALY.

There is nothing mention that the product will be produced and shipped from China. NOT what i was promised and ordered.

I confronted Simona and told her that was not ok and i will not want this product. Due to the the item being Chinese and Coming from outside the EU and not as promised from Italy. I was asked by DHL to pay tax and import charges making the total on this Chinese product as expensive as the items in my local shop. So a big rip off due to the lies and misleading information from Sposamore Simona.

After several mails with Simona getting no where.I concluded from all the emails and Documentation that i have in hand:

-That the company is Chinese and probably copy's international products and is shipping them from china.
-There is nothing Italian about them, only the website and the PO BOX Address in Italy.
-The english in the emails is clearly by Chinese person using Google translate and not being familier with the basics of the European languages.
- The DHL document clearly shows the origin of the item is HONG KONG, therefore reinforces my argument about Sposamore's origin.
- There is no reason to send items from Italy to China and back to EU with an excuse that the shipping will be cheaper. On the contrary. Sending from EU to China will cause transport costs from Italy to China and from China to EU. In addition, China will put on all incoming products customs and VAT on arrival to China. So the so-called savings by sending from China as Sposamore claims is the reason for sending from China TO EU makes no sense. Not to mention that all products coming to the EU are subject to VAT and customs duties. So reason for sending from Italy to China and back says itself is not profitable for any parties and make no common sense.

Today i got a threat in an email from Sposamore to remove my review or there will otherwise they will sue me. The copy from the email is below:
________________________________________________________
You have made a negative review on the Trustpilot website. If this review is not canceled immediately, our lawyers with offices in Denmark will contact you. We will file a complaint about you and ask you for compensation of 10,000 euros when you publicly accuse the name of our company saying that our company is not Italian

We advise you to delete any reviews made on Trustpilot and on site jams immediately

spent 24 hours and the reviews will not be canceled, our lawyers with legal office in Denmark will start with the complaint for defamation of Sposamore brand

greetings

administration
_______________________________________________________

Clear and simple. Do not buy a thing from Sposamore unless you want a Chinese produced knockoffs and pay tax an VAT on your order. Also do not trust what they say as i have learned the hard way. Nothing that comes out of Sposamore is true.

Additional shocking truth about Sposamore's way of exploiting there customers:

Regarding my order: It was sent back to Adresse supplied by DHL which is>

HX circuit Technology CO LTD. Ms. Zeng Bao Hong. Bulding A17. The second Industrial Zone Of Fuwei Community, Fuyo EET, Baoan District, Shenzehn Hong Kong. Phone 31746445

Which is placed north of Hong Kong city. For now it seems that i lost 511 Euro, due to trick/loophole that Sposamore use and exploit. some how.

I am in contact with Paypal to understand what happened since i can't get my money back. On the Sposamore web it states in the main page with big letters "Protected and refunded" how ever it seems that this is nothing that they enforce. It is just selling gimmick.

Under : Terms and Conditions of use - Return Policy Sposamore state:
If you arent satisfied with your purchase: You may be eligible for a return or exchange depending on your situation.

The above statement about return policy make sposamore Return Policy weak if not existing to the customer. There are more alarming paragraphs in Terms and Conditions that make sposamore unfavorable to buyer from for a customer and they will have their way every time making any complaint or return not possible.

It looks like Sposamore is putting fake reviews around the net. I will not be surprised if there are many more fake reviews created by sposamore. Notice how they are written, and you will recognize a pattern that is clear to a person mastering any European languages.

UPDATE 25-04-2018: I just noticed a new email in Italian from Papace Mauro stating. The 24 hours i had to remove my review from Trustpilot is due. I Will therefor be charged by Sposamore lawyer in my area the coming days. These threats again show the truth about Sposamore do not do any professional and good business practice, but deals with customers with threats.

UPDATE 26-04-2018:
I have investigated the real reason behind Paypal siding with sposamore by calling Paypal.

Paypal protection will never apply, if the order is marked as custom in any way "all Sposamore orders will be markt custom as default ".
I have presented Paypal with the misleading information "emails and DHL documents", Showing Simona from Sposamore confirming the products will be designed, produced and shipped from Italy and the DHL document showing the order coming from Hong Kong and going back to Hong Kong. But theres nothing that can be done at paypal side.

So i concluded as all Sposamore designs will be always marked as "custom", a complaint will never ever turn in favor of a customer. Always in favor of Sposamore. Even if one can prove and document that Sposamore have been misleading and lying to a customer.

UPDATE 18-04-2018: According to the https://whois.easycounter.com. Mytopreview.net that Sposeamore promote on there webside is owned by SPOSAMORE or more prices by mauro papace . Since the wonderful reviews about them. My review were removed from the site with out any warnings. Apparently Sposamore is in the business of faking reviews all over the net. The trustpilot site has also a lot of fake reviews by Sposamore and there China suppliers.

UPDATE 06-05-2018: I was was emailed by mazia mari calming to be the marketing director of Matrimoniodafiaba.it and that sposamore is Italien company that desigen, produce and ship from Italy to China and then back to EU, because it is cheaper to ship this way "With a chines shipping company called DHL" I must therefor remove the review that i posted or the will sue me.
Acooirding to the Italian registration office of companies that SPOSAPMORE have been referring to, is that sposamore is a one Man business company. And there are no other employs in the company.

The facts are clear: BE AWARE OF BUYING FROM SPOSAMORE. MADE IN CHINA, PROMOTED ON THE WEBSITE AS DESIGNED; PRODUCED AND SHIPPED FROM ITALY. NOOOOOT

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